Last updated 29 October 2026
Return policy
Awrora is operated by UL CORP LTD. English is the controlling language of these documents.
This Return Policy explains how returns and refunds work for Awrora, the cloud software operated by UL CORP LTD. It applies to subscriptions and add-ons you buy from us (for example Hotel & Hostel, Restaurant, Pay, Mayday AI). It supplements the Billing terms and Terms of use.
1. Digital service — no physical returns
Awrora is a digital software service. There is no physical product to ship back. “Return” means cancelling a subscription and, where applicable, requesting a refund of fees paid to us for that service.
2. Free month and trials
- Where a free month or trial is offered, you can use eligible modules without payment for that period as shown in Billing.
- You may cancel before the paid period starts and you will not be charged for the next interval.
- Unused free time is not convertible to cash.
3. Cancelling a paid subscription
- Cancel anytime from Billing or the Stripe customer portal where available.
- Cancellation stops future renewals. You keep access until the end of the period already paid, unless we suspend the workspace for abuse or risk.
- Canceling does not by itself create a refund for the current paid period.
4. Refunds for Awrora fees
Except where mandatory consumer law requires otherwise, subscription and add-on fees are non-refundable once a paid period has started.
We may issue a refund or credit at our discretion when, for example:
- You were charged in error (duplicate charge, wrong plan, or processor mistake).
- A material outage or billing defect made the paid service substantially unavailable and we agree a remedy.
- A written promotion or marketplace offer expressly promised a refund.
Refund requests should be sent promptly via the contact page or [email protected], with your workspace name, invoice or receipt ID, and a short description. Approved refunds are returned to the original payment method through our processor (typically Stripe), usually within several business days after approval.
5. What this policy does not cover
- Guest folio / POS payments. Money your property collects from guests (cash, card terminal, payment links) is settled by you and your payment provider. Chargebacks, guest refunds, and tips follow that provider’s rules and your own hotel policies — not this Return Policy.
- Third-party fees. OTA, channel manager, WhatsApp/Twilio, domain, or other vendor charges are refunded (or not) under those vendors’ policies.
- Taxes. Tax treatment of refunds follows applicable law and the invoice jurisdiction.
6. How to request a return or refund
- Cancel the subscription in Billing if you no longer want renewals.
- Contact us with the details in section 4 if you believe a refund is due.
- We review the request and reply by email with the outcome.
7. Changes
We may update this Return Policy from time to time. The version on this page is current. Material changes that affect existing paid periods will be handled as described in the Billing terms where notice is required.
8. Contact
Returns and refunds: Contact · [email protected] · see also Billing terms.